Frequently Asked Questions


 

Questions about Ordering and Accounts

Q: Do I need to set up an account before I can order online?
No.  When you register and place your first order, an account is automatically set up for you.

Q: How do I place an order under $2,500?
Customers who plan to order less than $2,500 worth of products per month can place their orders through our online store with a credit card or through PayPal.

Q: How do I place a large order over $2,500?
Customers placing larger orders are invited to open an account with terms with World Centric. If you are interested in opening an account, please call 707-241-9190 and press option #2 to speak to someone in our sales department.

Q: Where can I check on my orders, billing or update my profile?

Account and tracking information can be found for current and past order in “My Account”:

  1. Login to your account
  2. Select:  My Account
  3. Under the ORDERS column select:  See all Transactions
  4. Click on the sales order number
  5. Scroll down the page to the shipping box.  Your UPS tracking number will be listed there, generally the day after the shipment has left our warehouse.
Q: What if a product is listed as “Out of Stock”?
If an item is listed as "Out of Stock" please contact us or call 707-241-9190 to speak to customer service for an estimated date of availability and/or to see if we can suggest a comparable item instead.

Q: Are World Centric’s products available in stores?
Our retail line is available in many  retail stores and markets nationwide including Whole Foods, Fresh and Easy, and Cost Plus World Market.  Click here for our Store Locator.

 

Questions about Custom Designs and Printing

Q: Do you do custom printing?
Yes! For more information, please visit our Custom Printing page.

Q: What if I don’t want any writing on the cup?

If you do not want any writing on our products  you can special order them with a minimum production of 100,000 units and 2 months lead time.

NOTE: We encourage our purchasers to leave the compostable symbol on the cup. It helps end-users identify the cup as compostable and encourages them to disposable of the item in a compost system.
 

 

Questions about Pricing and Discounts

Q: How do World Centric  prices compare to non-compostable alternatives like plastic and Styrofoam?
Our prices are comparable to prices for high-quality plastics and paper.

Q: Are discounts available?
World Centric offers discounts to established distributors and to direct clients ordering over $5000/month. Please call 707-241-9190 and press option #2 to speak to someone in our sales department.

We also offer 20% discounts to preschools and  K-12 schools, and nonprofits working on social, environmental, human rights, and peace issues.

Q: Do schools qualify for discounts?
We offer discounts to K-12 schools and for nonprofit organizations on university campuses.

For more information, please visit our Discounts page.

Q: Can all products be discounted?
We are not able to discount certain items such as 5-compartment school trays, clearance/sale items, retail items, and samples. For more information please click here or call Customer Service at 707-241-9190.

 

Questions about Shipping

Q: When will my order ship?
Orders received before 3:00 p.m. Pacific Time one business day will ship out the next business day.  Normal business hours for World Centric are Monday through Friday 9:00 a.m. to 5:00 p.m. Pacific Time.   Please see our website for our holiday schedule.

Q: Why did I only get part of my order?
Orders may ship from multiple locations as we have warehouses on the west and east coasts.  For more information on shipping, handling, and processing, please visit our Shipping page. Please contact customer service at 707-241-9190, option 0 for any questions about placing, processing or tracking your order, or on our Contact Us page.

Q: Can I track my order?
You can track your package on UPS.com with the tracking number sent via email on the day your order shipped.  If over a business week has passed since you received your order confirmation and you still have not received your order, please call Customer Service at 707-241-9190, option 0.

Q: What if I need my order by a certain date?
If you need your order by a certain date, please include this information in the Special Instructions box during the ordering process and we will do everything we can to accommodate your request.

Q: Can I pick up my order from your warehouse?
World Centric offers a pick-up option for orders exceeding $75.00. Please contact customer service at 707-241-9190, option 0 for information about picking up.

Q: Do you ship outside the U.S.?
Due to high freight and custom costs, World Centric is limited in its ability to ship internationally at this time. Please contact our Customer Service Department for more information at 707-241-9190 (option 0) or through our Contact Us page.

Q: Are there extra fees for shipping to Canada?
All customs fees are billed to the consignee.

Q: When does my order qualify for free shipping?
As part of World Centric’s continuing efforts to provide superior products and services, we are happy to provide free ground shipping for online orders over $75 in the continental United States.
 

Questions about Returns/Cancellations

Q: Do you accept returns?
Please call the administrative office at 707-241-9190 before returning goods so that you can receive an authorization number for your return. Returns sent to our warehouse without an authorization number will not be eligible for refund.

For more information, please visit our Returns/Cancellations page.

Q: What if I want to cancel my order?
Please submit all cancellation requests via our "Contact Us" page or by phone at 707-241-9190, as soon as possible and include all the information you received in your order confirmation. Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped. Orders ship about 2 business days after they are placed.

For more information, please visit our Returns/Cancellations page.

 

General Questions

Q: What are your compostable products made from?
We have 3 main product material categories: plant fiber, paper, and PLA (Polylactic Acid).  Each of these categories offers a unique way to replace traditional items.

Plant Fiber
Hundreds of different fibrous plants can be manufactured into alternatives to tree-based paper products. Our main source of plant fiber is wheat straw, though it is occasionally supplemented by sugarcane and bamboo. In many agricultural processes, wheat straw is treated merely as the agricultural waste that remains after grain or juice is extracted. It is commonly thrown away or burned.  For World Centric, straw is a valuable resource that can be fashioned into disposable products like plates, take-out containers, bowls, etc.  Using plant fiber protects forests, uses less energy and fewer toxic chemicals than paper alternatives, provides a new revenue for farmers, and is a renewable and sustainable resource.

Paper
World Centric provides a line of hot cups and bowls made from paper.  While we believe that the best way to protect the world’s forest is to reduce consumption of tree-based products, many of our customers want products which cannot yet be replicated by plant-fiber.  Our paper products are certified by the Forest Stewardship Council guaranteeing the responsible management of the forests.

Polyactic Acid (PLA)
PLA is a bio-based plastic derived from renewable resources such as corn starch, tapioca roots, or sugarcane.  World Centric products are made from a type of PLA called Ingeo™.  To make Ingeo™, sugar from plants is turned into lactic acid through fermentation which is converted into polymer.  At this stage it is shaped into pellets which can be transformed into a wide variety of products.  Manufacturing Ingeo™ produces 75% less greenhouse gases and uses 50% less non-renewable energy than traditional polymers like PET & polystyrene.

Q: What is the difference between compostable plastic and biodegradable plastic?
“Biodegradable” means that an object is capable of disintegrating by biological means.  Technically, these items could be composed of almost any material since with enough time microorganisms can decompose almost anything.  For example, aluminum cans will biodegrade in the ocean in about 200 years and hard plastic bottle caps will biodegrade in about 400 years.

“Compostable” means that a product breaks down to carbon dioxide, water, inorganic compounds, and biomass which leaves no toxic residue.  According to D6400 composting standards set by the American Society for Testing and Materials (ASTM), compostable products must break down at a rate similar to paper or disintegrate into small pieces within 90 days so that the original product is not visually distinguishable in the compost.

Q: How are your products better than traditional alternatives?
Every World Centric product is certified by the Biodegradable Products institute to meet ASTM D6400 standards for compostability and certified for plant-based content by the USDA BioBased program Our products not only break down into soil, but - through their production and disposal - use less energy and water, and release less harmful pollutant than their conventional counterparts.  For example, we can make 2 compostable forks with the same amount of energy it takes to make 1 polystyrene fork and 3 compostable plates with the same amount as 1 polystyrene plate.  That’s a 66% saving in energy.  Using less energy means producing less greenhouse gas and emitting less carbon dioxide into the atmosphere.

Conventional plastics are manufactured from 20 different petroleum-based resins with 20 different levels of recyclability and toxicity. As a fossil fuel, petroleum in a non-renewable resource and its extraction process degrades the environment.  Due to complexity in recycling, over 20 million tons of plastic are sent to landfill each year.

Q: What is Ingeo™?
Ingeo™  is the trademarked brand name for PLA made by NatureWorks.
Read more about PLA.

Q: What is the shelf life of your products?

Product

Shelf Life

PLA cold cups, deli containers, etc.

2 years

PLA utensils

2 years

PLA straws, trash bags, kitchen bags, and lids for hot cups and bowls

9 months

Wheat straw plates, take-out containers, bowls, cups, and trays

3 years

Paper hot cups and bowls

2 years

Products should be stored in a cool dry area to achieve maximum life expectancy.

Q: How long will these products take to break down?

Product

Home Composting

Commercial Composting

PLA cold cups, deli containers, straws, etc.

Not recommended

2-3 months

PLA utensils

Not recommended

2-4 months

PLA trash bags and kitchen bags

Up to 1 year

2-3 months

Wheat straw plates, take-out containers, bowls, cups, and trays

Up to 6 months

2-3 months

Paper hot cups and bowls

Up to 1 year

2-3 months

Lids for hot cups and bowls

Not recommended

2-4 month

Read more about composting!

Q: Which products have the least environmental impact?

Our plant fiber products are made from wheat straw, a leftover agricultural byproduct after the wheat grains have been removed. Here are some of the other benefits of using wheat straw:

Q: Isn’t using corn for disposable products wasting a valuable food source?
Our Ingeo™ products are made from No. 2 yellow dent field corn, the most abundant and cheapest source of fermentable sugar in the US. We use very little of available US corn crop.

Q: Have your items been tested for compostablility by reliable sources?
All our products are certified compostable by the Biodegradable Products Institute to meet ASTM D6400 and ASTM D6868 standards for compostability.

Test products are not always certified immediately.

Q: Where are your products manufactured?
We currently manufacture all of our products in Asia.  We are exploring manufacturing options in the United States.

Q: Why are you manufacturing in Asia?  Doesn’t that increase the carbon footprint?
We currently manufacture our products in Asia so that we can provide an affordable alternative to plastic. Since transporting products from the Asia to the U.S. is not ideal, we are currently exploring options to manufacture in the U.S. We do our best to minimize the impact on the environment and people.  We offset all our carbon from raw materials to delivery (including manufacturing, transportation) and do regular fair labor audits in China to ensure that workers are paid well and have decent working conditions.   

Q: Where do your materials come from?
Our raw materials come from a variety of plant-based sources including wheat straw and sugar cane fiber, corn, talc, and paper from sustainably harvested trees.

Q: How are your materials grown?
Whenever available, we seek supplies that are grown without GMOs and with organic farming practices. Unfortunately, there does not exist a reliable supply for some of our materials that are certified non-GMO.

 

Questions about Ingeo™ and TPLA Products

Q: What is PLA?
PLA (polylactic acid) is a bio-based plastic derived from renewable resources such as corn starch, tapioca roots, or sugarcane.  World Centric products are made from a type of PLA called Ingeo™.  To make Ingeo™, sugar from plants is turned into lactic acid through fermentation which is converted into polymer.  At this stage it is shaped into pellets which can be transformed into a wide variety of products.  Manufacturing Ingeo™ produces 75% less greenhouse gases and uses 50% less non-renewable energy than traditional polymers like PET & polystyrene.  
Q: What is NatureWorks Ingeo™?
NatureWorks, headquartered in Minnetonka, Minnesota, is the manufacturer of Ingeo™.  Ingeo™ is a type of PLA, which is a bio-based plastic derived from renewable resources such as corn starch, tapioca roots, or sugarcane. To make Ingeo™, sugar from plants is turned into lactic acid through fermentation which is converted into polymer.

Q: How are compostable bioplastic products different from conventional plastics?
Conventional plastics are manufactured from 20 different petroleum-based resins with 20 different levels of recyclability and toxicity. As a fossil fuel, petroleum is a non-renewable resource and its extraction process degrades the environment. When discarded, plastic products can be recycled, but only if they are first sorted by resin type. This sorting is an imperfect and labor-intensive process. In 2012, plastics made up 13% of the waste sent to U.S. Municipal Solid Waste (MSW) facilities. Of that amount, only 2.7% was recovered for recycling. PLA is a bio-based plastic derived from renewable resources such as corn starch, tapioca roots, or sugarcane. World Centric products are made from a type of PLA called Ingeo™. To make Ingeo™, sugar from plants is turned into lactic acid through fermentation which is converted into polymer. At this stage it is shaped into pellets which can be transformed into a wide variety of products. Manufacturing Ingeo™ produces 75% less greenhouse gases and uses 50% less non-renewable energy than conventional plastics.

Q: How can I tell the difference between compostable and traditional products?
Currently symbols #1-#6 are reserved for plastic products – bio-plastics and all other products, which can be considered as plastic, fall under the #7 symbol as "Other."
Look for the word “compostable” or the BPI Certified logo.
World Centric uses #0 to indicate that a product is 100% compostable.
 
Q: Will compostable products break down faster in the landfill than traditional items?
Our products are designed to be composted using a process which does not occur in landfills. Microorganisms, carbon, water, oxygen and nitrogen are all necessary elements of the composting process.  If sent to an open landfill or dump where oxygen is available, compostables will degrade at a rate similar to other biodegradable materials in the same setting. If compostable products are placed in the more common air-tight landfill and deprived of oxygen and microorganisms, they will not be able to biodegrade. This is true of all biodegradable materials in landfills, including paper, yard waste, and food waste.

Q: Can I put hot food/liquid in the Ingeo™ products?

Q: Are ZeroWare™ Reusables dishwasher and microwave safe?  
ZeroWare™ is dishwasher safe.  We do not recommend reheating food on ZeroWare™ plates and bowls.

Q: How many times can ZeroWare™ Resuables be washed?
ZeroWare™ has been tested up to 125 cycles in the dishwasher at 140°F
 

Questions about Composting

Q: What is composting?
Composting is breaking down organic material by bacteria, yeasts and fungi into healthy, fertile soil.

To learn more about composting, please click here.

Q: Where is the nearest composting facility?
A list of composting facilities in California is located here.

If you are not located in the state of California but reside within the continental United States or Alaska, please click here to locate a facility near you.

Q: How do I properly dispose of my compostable products?
Please dispose of products in compost bins whenever possible. Unfortunately, not every city has a nearby composting facility. You can contact your city’s waste management and/or recycling programs for further information on your composting options. Your city or county website will often have information on composting and free composting classes available.

Information on how to create your own compost can be found here.

Biodegradable/compostable products are not recyclable and contaminate the recycling line. In the trash, they will most likely end up in a landfill.

Q: What’s the difference between composting and recycling?
Composting involves the decomposition of organic material by bacteria, yeasts and fungi. Recycling is re-processing used materials to create new items. Recycling works by collecting used "waste," sorting the materials, breaking it down into basic components and then recreating new goods. Biodegradable products are compostable, while most plastics are recyclable. Paper can be either composted or recycled.

To learn more about composting, please visit our Composting page.

Q: Is composting a feasible alternative to landfills?
Composting biodegradable plastic, along with other biodegradable waste, generates much-needed carbon-rich soil (humus) instead of filling up our valuable land with waste. Compost amended soil can have beneficial effects by increasing water & nutrient retention in soil, reducing chemical inputs, (toxins, pesticides, etc.) and suppressing plant diseases. Many communities have large-scale centralized collection of yard waste and compostable material. (Please check with your community about options in your area or ask your waste disposal company.) Through composting, the problem of waste disposal could become the solution for low-input, sustainable agriculture.

Q: Shouldn’t you encourage people to “reuse,” rather than replace one disposable product for another?
Yes, ideally we should all be reusing dining ware. Unfortunately, Americans use an immense amount of takeout containers and other disposable tableware everyday for convenience. Most of these materials are thrown into the landfill, stay there for thousands of years and leach into our groundwater. Biodegradable products offer a compromise: today's consumers get the convenience of disposables, while future generations benefit from cleaner groundwater, less landfill overflow and environmental degradation.

Q: Do cities collect these products if they have food waste on them?
Some counties (like Alameda and San Francisco) pick up food waste. In other cases, there are some companies that pick up green waste.

 

Questions about Plant Fiber

Q: What is Plant Fiber
Bagasse is sugar cane fiber pulp, left after the juice has been extracted from the sugar cane stalk. Bagasse is normally seen as a waste product and incinerated, thus creating air pollution. Making tableware out of residual sugar cane fiber actually decreases air pollution and adds value to the material.

Q: How is Plant Fiber tableware manufactured?
Sugar cane fiber bagasse tableware is made by pressing the pulp with intense pressure and high temperatures to a mold form. It is sterilized and sanitized and conforms to U.S. Food & Drug Administration (U.S. FDA) guidelines.

Q: What are the benefits of using Plant Fiber?
Bagasse is 100% compostable and it biodegrades in 30-60 days. Through the use of this product, you are contributing to a sustainable planet. Bagasse is a tree-free renewable resource and provides a superior alternative to petroleum derived products. It will biodegrade and will not stay in the environment for hundreds of years.

Q: How long does Plant Fiber take to biodegrade?
The rate of decomposition depends on the composting conditions – the temperature, turnover rate, moisture etc. Just like other compostable material, products will biodegrade much faster, if they are broken into smaller pieces.

Bagasse (sugarcane fiber) tableware will biodegrade at the same rate as garden waste in a home composting system, which depending on the home composting system can be approximately between 60 and 90 days. They will degrade faster in a commercial composting facility.

Q: How well do the Plant Fiber products handle heat?
The Bagasse (sugarcane fiber) tableware will handle hot food and beverages up to 190 degrees Fahrenheit. However, the tableware does “sweat” with hot foods and some condensation will form at the bottom of the tableware with hot foods.

Bagasse is both microwave and freezer safe.

Q: Is Plant Fiber Fair Trade?
The tableware is made in China. The manufacturer claims that they pay its workers fair living wages according to living standards in China and provides vacation, housing, normal work hours etc. for its workers. We have currently no way of verifying this information. Please view the labor audit reports here. At present, World Centric is considering opening our own Bagasse factory in India using Fair Trade standards.

 

Questions about Paper

Q: What kind of paper do you use?

 

Questions about Ordering and Accounts

Q: How do I log in to my online account or create a new online account?
When proceeding to checkout, first time customers ordering from World Centric would click “Continue” under “New Customers” and fill in the “New Customer Registration”. If you have ordered from us before, please enter your email address and password. Please note: if you have forgotten your password please do not create a “New Customer Registration” as this will create a duplicate online account.

You can also click “View Cart” in the top right hand corner of the screen to be taken to the shopping cart screen and click “My Account” under the World Centric logo in the middle of the page.

 

Q: How do I place an order?
Customers who plan to order less than $2500 worth of products per month would place their orders on the website with a credit card or through PayPal.  Customers placing larger orders are invited to open an account with terms with World Centric. If you are interested in opening an account, please call 707-241-9190 and press option #2 to speak to someone in our sales department.

To place an online order please visit the "Compostables" section of our website.  Simply add items to your cart and click “Proceed to Checkout” when done shopping.  Next, enter Payment Information and your Shipping and Billing Address (which must exactly match the billing address on your credit card statement or the credit card will be declined).  Then choose a shipping method.  Add any needed special instructions in the “Special Instructions” box, confirm you have read and agree to the Terms and Conditions, and review your entire order paying close attention to item descriptions and the quantity.  Finally, click “Change Order” at the bottom to make changes, or if you are satisfied with your order click “Submit Order”. Please note we require a minimum order of $25.00. 

 

Q: Your system is not able to process my credit card. Why?
There are numerous possibilities as to why a credit card transaction cannot be processed. One of the most common reasons, however, is that the billing address of the credit card does not match the billing address entered on the order. Please note there are two separate areas for your bill to and ship to address. On the "Review and Submit Your Order" screen on the top right of the page is "Your Billing Address". Please confirm this address matches the address exactly as seen on your statement received in the mail. If it does not match, click “Change” below the address, make the necessary changes on the new screen, and click “Use This Address” on that screen. Click “Submit Order” to resubmit your order.

Important! Each time you attempt to process your order a new pending charge is entered on your credit card account for the total of the sales order. If after you confirm the address is correct and the credit card still is not being processed please call us at 707-241-9190 for assistance.

 

Q: Where can I check on my orders, billing or update my profile?
Click “View Cart” in the top right hand corner of the “Compostables” page to be taken to the shopping cart screen and click “My Account” under the World Centric logo in the middle of the page. From here, you can check billing, orders, and update your profile.

Q: Where can I find your products on your website?
From World Centric’s front page, you can click on “Foodservice Products” at the top right of the screen. Likewise, you can click “Compostables” on the top left hand side of screen. Please scroll down to see all product categories with subcategories under each heading in the middle of the page. Clicking on a heading will take you to a new screen with subsections of items to choose from on the right hand of the screen. Click on the subsection and scroll down to the bottom of the page to find different options and sizes.

Alternatively, if you click on the subcategory located in the middle of the Compostables page it will take you directly to the product page with different sizes and options (please be sure to scroll down to see the complete line).

From the main Compostables screen, you can also access product information by choosing from a list of categories on the left hand side of the screen. Clicking on a category will take you to a new screen with subsections of items to choose from on the right hand of the screen. Click on the subsection and scroll down to the bottom of the page to find different options and sizes.

 

Q: What if a product is listed as “Out of Stock”?
If an item is listed as "Out of Stock" the item will need to be removed from your cart to proceed with your order. Please call 707-241-9190 to speak to someone in customer service for estimated date of availability and/or to see if we can suggest a comparable item instead.

Q: Are World Centric’s products available in stores?
Our retail line is available in various retail stores and markets across the nation including Whole Foods and Cost Plus World Market. Please click here to see our full retail line.

 

Questions about Pricing and Discounts

Q: Do you have a price list?
The pricing on our webstore is the most up to date pricing. However, a full catalog can be requested through our Contact Us page.

Q: Are there different wholesale and retail prices?
For more information about the pricing schedule for distributors and retailers, please contact our Sales Department at 707-241-9190 (option #2) or through our Contact Us page.

Q: How do these prices compare to non-compostable alternatives like plastic and Styrofoam?
In general, our prices are comparable to prices for plastics and paper, but will be higher than the cost of Styrofoam.

Q: Can I get a discount?
World Centric offers discounts to established distributors and to direct clients ordering over $5000/month. Please call 707-241-9190 and press option #2 to speak to someone in our sales department.

We also offer 20% discounts to K-12 schools non-profits working on social, environmental, human rights and peace issues.

For more information, please visit our Discounts page.

 

Q: Can all products be discounted?
We are not able to discount certain items such as 5-Compartment school trays, 7th Generation paper products, Clearance/Sale items, and Samples. For more information please click here or call Customer Service at 707-241-9190.

 

Questions about Shipping

Q: When will my order arrive?
Orders may ship from multiple locations. Your order will ship in 1-2 business days (Monday - Friday excluding holidays) from the time you place your order.

To calculate average transit times to your area please click here to find your location on the map and add 1-2 business days to the transit time (and include any weekends or holidays). This is the maximum amount of time it would take to receive your order for Ground shipment. If your package is time sensitive, please include this information in the Special Instructions box of your order and we will do everything we can to accommodate your request.

You should receive an email confirmation with a tracking number from UPS.com the day your order leaves our warehouse. The tracking number can be used to track your order via www.ups.com.

For more information on shipping, handling, and processing, please visit our Shipping page. Please contact customer service at 707-241-9190, option 0 for any questions about placing, processing or tracking your order, or on our Contact Us page.

Q: What if I need my order by a certain date?
If you need your order by a certain date, please include this information in the Special Instructions box during the ordering process and we will do everything we can to accommodate your request.

Q: Can I pick up my order from your warehouse?
World Centric offers a pick-up option for larger (bulk) orders. Please contact customer service at 707-241-9190, option 0 for information about picking up.

Q: I want to ship to another country.
Due to high freight and custom costs, World Centric is limited in it's ability to ship internationally at this time. Please contact our Customer Service Department for more information at 707-241-9190 (option 0) or through our Contact Us page.

Q: Where's my order? I haven’t received my order yet.
If over a business week has passed since you received your order confirmation and you still have not received your order, please call Customer Service at 707-241-9190, option 0. You can also track your package on UPS.com with your tracking number that is sent via email on the day your order ships.

Q: When does my order qualify for Free Shipping?
As part of World Centric’s continuing efforts to provide superior products and services, we are happy to announce free ground shipping on orders over $75 in the continental United States. If your order meets or exceeds $75 (before tax), you qualify for our new free ground shipping option. Choose the free ground shipping option at checkout.
*This offer is only valid for orders shipped to addresses in the 48 contiguous United States; not valid in Alaska, Hawai’i, Puerto Rico and international orders.

 

Questions about Returns/Cancellations

Q: Do you accept returns?
Please call the administrative office at 707-241-9190 before returning goods so that you can receive an authorization number for your return. Returns sent to our warehouse without an authorization number will not be eligible for refund.

For more information, please visit our Returns/Cancellations page.

Q: What if I want to cancel my order?
Please submit all cancellation requests via our "Contact Us" page or by phone at 707-241-9190, as soon as possible and include all the information you received in your order confirmation. Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped. Orders ship about 2 business days after they are placed.

For more information, please visit our Returns/Cancellations page.

 

Questions about Custom Designs and Printing

Q: Do you do custom printing?
Yes, we can custom print your design or logo on Bagasse and PLA products.

For more information, please visit our Custom Printing page.

Q: What if I don’t want the logo on the cup?
If you do not want any writing on our Clear Cold Cups, we will have to create a custom order for your needs. This would require a minimum production of 100,000 units and 1.5-2 months lead time.

NOTE: We encourage our purchasers to leave the "#0" on the cup. It helps the end-user identify the cup as compostable and encourages them to disposable of the item in a compost system.

 

 

Still have questions?

Our Customer Service Representatives can be reached at 707-241-9190 or through our "Contact Us" page.